Q. What are the Bookstore’s business hours?

A. The Bookstore’s regular hours are Monday – Thursday from 7:30 am to 6:30 pm and Friday from 7:30 am to 5:30 pm.  During the summer, the hours are Monday – Friday from 7:30 am to 4:30 pm.  The Bookstore and all affiliate locations are closed on observed University holidays

A. No!  We have many products that are only available for sale in our store.  If you don't see something on our website, please contact us and let us know what you are looking for.

Q. Can I charge Apple Products and Electronics to my Student Account?

A. Unfortunately, no.  Due to University policies, students may not charge Apple Products or Electronics to their Student Accounts.

Q. Does it matter which email address I use when I place an order?

A. We recommend you use the email address that is currently on file with the University.  This will help keep all of your purchasing activity together and cause less confusion should there be an issue with your order.

Shipping and Returns

Q. How do I return a product?

A. Merchandise can only be returned if it maintains its original condition.  It must be returned within 30 days from the date of purchase.  Refunds will be issued in the original form of payment.  

For a quicker turnaround, we suggest using UPS for all returns.  Please complete the Return Form and send it along with the products to:

Missouri State University Bookstore
717 S. Florence Ave
Springfield, MO 65807

Q. What is your standard shipping turnaround?

A. If an order is placed before 12:00 pm (Noon) CST and designated Next Day or Second Day delivery, it will be processed and shipped that afternoon.  All other orders will be processed the next business day.

Q. How long will it take for me to get my order?

A. Ground shipment orders are normally processed and shipped within one to two business days.  Shipping transit times are controlled by UPS and are based on distance.  Please refer to the UPS Outbound Transit map for ESTIMATED shipping times under normal conditions.  The Bookstore cannot guarantee delivery based on this schedule and provides this information only as a courtesy.  If you need your order by a certain date, please consider using Next Day or Second Day delivery.

Next Day and Second Day orders will be processed and shipped same day if the order is received by 12:00 pm (Noon) CST.

Q. How long does it take for in-store pickup orders to be ready?

For in-store pickup, please allow 24 hours from the time your order is completed for product to be delivered to the specified location.  Pickups can be made during that store’s regular business hours.

Q. How can I track my order?

A. Just login to your account and select the Orders tab.  Select the order number to see the order details.  A section labeled "Tracking numbers" will be visible below the order total.  Click the link to go directly to UPS's website with tracking information.

Q. Do you ship internationally?

A. Yes, we ship orders to locations outside the United States.  International orders are subject to import duties and taxes.  Any additional charges for customs clearance must be borne by the purchaser (the one who ordered the product).  Contact your local customs office for further information.

Coupons and Discounts

Q. I have a coupon code.  Can I use it on anything?

A. No, coupon codes cannot be used on gift cards, technology products, textbooks and other items as determined by the Bookstore staff.  Coupons are typically not good on already discounted merchandise.  We attempt to exclude all non-eligible products from the coupon.  If a coupon is used on a non-eligible product, the Bookstore may offer to sell the product to the customer at the regular price or to cancel the order.

Q. How do I obtain a coupon code?

A. Coupon codes are provided to members of our campus community for promotional and appreciation purposes.  Past examples of coupon codes are for new students, season ticket holders, or alumni groups.  The Bookstore reserves the right to discontinue a coupon without notice.  Coupons are monitored for use.  If a coupon is found to be used in a manner inconsistent with its purpose, the Bookstore may offer to remove the coupon from the order or to cancel the order.

Clothing Size Charts

Q. What size do I wear in Bearwear?

A. Sizes are industry standards and vary by vendor.  Any sizes other than Unisex will be labeled as such (i.e. Youth, Women's Junior Fit).

Infant

Toddler

Youth

Women's Junior Fit

Women's

Unisex