Shipping FAQ

Q. What is your standard shipping turnaround?

A. If an order is placed before 12:00 pm (Noon) CST and designated Second Day delivery, it will be processed and shipped that afternoon.  All other orders will be processed the next business day.

Q. How long will it take for me to get my order?

A. Ground shipment orders are normally processed and shipped within one to two business days.  Shipping transit times are controlled by UPS and are based on distance.  Please refer to the UPS Outbound Transit map for ESTIMATED shipping times under normal conditions.  The Bookstore cannot guarantee delivery based on this schedule and provides this information only as a courtesy.  If you need your order by a certain date, please consider using Second Day delivery.

• Second Day orders will be processed and shipped same day if the order is received by 12:00 pm (Noon) CST.

Q. How long does it take for in-store pickup orders to be ready?

A. You will be notified via email when your order is ready to be picked up. Please wait until you have received your email notification prior to coming to the Bookstore. Online Orders can be picked up during store hours.

Q. Do you ship internationally?

A. Yes, we ship orders to locations outside the United States.  International orders are subject to import duties and taxes.  Any additional charges for customs clearance must be borne by the purchaser (the one who ordered the product).  Contact your local customs office for further information.

• Please note there are some international locations we are unable to ship to.
  

Q. How can I track my order?

A. Log in to your account and select the Orders tab.  Select the order number to see the order details.  A section labeled "Tracking numbers" will be visible below the order total.  Click the link to go directly to UPS's website with tracking information.