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Return Form

Textbook & Textbook Rental Return & Exchange Terms

To receive a full refund or exchange, the following terms apply:

  • Textbooks must be returned no later than the Friday of the 2nd week of classes for the Fall and Spring semesters, and must have a receipt.
  • Textbooks purchased for the summer semester must be returned by the end of the 1st week of classes, with receipt.
  • Textbooks purchased after the first 2 weeks of classes must be returned within two business days from the date of purchase, with receipt.
  • New textbooks must be in the original condition.
  • Textbook Bundles with access codes must be unopened and the code unexposed.
  • Textbooks purchased during the last two weeks of classes are non-refundable.
  • Textbooks purchased for intersession must be returned by the end of the 2nd day of classes, with receipt.
  • Any returns not meeting these terms are at the discretion of the bookstore and need to be approved by the textbook department.

Non-textbook merchandise can only be returned if it maintains its original condition.  It must be returned within 30 days from the date of purchase.  Refunds will be issued in the original form of payment.  

For a quicker turnaround, we suggest using UPS for all returns.  Please complete the Return Form and send it along with the products to:

Missouri State University Bookstore
717 S. Florence Ave
Springfield, MO 65807

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