Return Policies

The return policy applies to books and merchandise purchased from the Missouri State Bookstore and any of its affiliate stores. Be sure to bring the original receipt when making returns or exchanges. All returns should be handled at the Customer Service counter in the Bookstore or with the return form above.

General Merchandise 

Any merchandise such as clothing, gifts, souvenirs, supplies, etc must be returned within 30 days of the date of purchase. Also, there is a 14 day waiting period for refunds on check purchases. 

Computer Hardware, Software, and Electronics

• Items must have been purchased within the past three business days.
• Unopened items may be returned with a receipt.
• Opened merchandise may be returned only if it is defective and only exchanged for the identical item.
• We will place a special order for any item being exchanged that is out of stock.
• After three business days, the customer is responsible for contacting the manufacturer regarding returns, exchanges, or warranty needs.
  

 

Non-Returnable Items 

These items may not be returned if opened:

• Apple Products
• Computer Software
• Consumables (includes, but not limited to: flash drives, CDs, ink cartridges, batteries)
  

Questions regarding shipping and returns, please contact OrderFulfillment@missouristate.edu

Textbooks Return Policy updated May 2023

Textbook Return & Exchange Terms

To receive a full refund or exchange, the following terms apply:

• Textbooks must be returned no later than the Friday of the 2nd week of classes for the Fall and Spring semesters, and must have a receipt.
• Textbooks purchased for the summer semester must be returned by the end of the 1st week of classes, with receipt.
• Textbooks purchased after the first 2 weeks of classes must be returned within two business days from the date of purchase, with receipt.
• New textbooks must be in the original condition.
• Textbook Bundles with access codes must be unopened and the code unexposed.
• Textbooks purchased during the last two weeks of classes are non-refundable.
• Textbooks purchased for intersession must be returned by the end of the 2nd day of classes, with receipt.
• Any returns not meeting these terms are at the discretion of the bookstore and need to be approved by the textbook department.

Please note: 

• Books that cannot be returned for a refund but may be sold back during our end-of-semester buyback. The highest buyback amounts are typically given during finals week.

 

Returns FAQ

Q. How do I return a product?

A. Non-textbook merchandise can only be returned if it maintains its original condition.  It must be returned within 30 days from the date of purchase with the receipt.  Refunds will be issued in the original form of payment.  

For a quicker turnaround, we suggest using UPS for all returns.  Please complete the Return Form and send it along with the products to:

Missouri State University Bookstore 717 S. Florence Ave Springfield, MO 65807